Invotel SX4400EZ - Manual

Music-On-Hold Adapter Installation
AudioImage
™ 4LPRO
Model # SX4400EZ
Rev 22 T
• Plug the included AC adapter. (110V AC to 9V AC)
• Confirm that all 4 LED lights on this unit are BLINKING
• Connect “WALL” jacks to your “Wall” Jacks using the provided cords
• Observe that as you connect the wall jacks The Blinking lights turn OFF (it is OK
on non existing lines for the lights to keep blinking)
•
• • • This device monitors up to 50 telephones through the lines. You may use a
splitter (T adapter) at the Wall jack to connect both this device and a telephone.
If you do not have a splitter use the “PHONE” jacks on this device to plug the
telephone (use “L1/L2/L3 PHONE” and/or “L3/L4 PHONE “ to plug your
phone in). Please note that just one phone is optionally connected to this
device, other telephones remain connected to their own wall jacks.
• Plug the Audio cable into your choice of “3.5mm” or “RCA” Audio IN jack on the
AudioImage™ Music On Hold controller, Plug the other end of audio cable into
the “Headphone” jack of your Audio source such as Digital player (600 ohm
preferred or 8 ohm), Radio, CD Player, PC sound card speakers output etc.
We recommend you to set the volume on your audio source to mid level.
(please note some music titles are not royalty-free and you may want to use the royalty-
free music titles to avoid annual licensing payments to ASCAP and BMI for playing those
titles on-hold)
RCA 3.5mm L3/L4 L3/L4 L1/L2/L3 L1/L2/L3 9VAC
AUDIO IN PHONE WALL PHONE WALL 100ma
WALL
JACK PHONE
WALL
JACK PHONE
ALT1 ALT2
DEFAULT HOLD
110 V
AUDIO
TEST
Problems Possible Cause / Solution
P8
Innovative Telecommunication Technology
1112 Montana Ave Suite 250 Santa Monica, CA 90403 USA
Toll-Free: 800-747-0708 Tel: 310-899-0078 Fax: 310-899-0227
®
10. Hold Music activates in
a conference call or
when two phones pick
up at same time • If for any reason the hold music is activated
inadvertently, it can always be deactivated by pressing
the FLASH button in any setting.
• Conference calls can be done a better way: Press
FLASH, you will get a dial-tone now dial the phone
number of the 2
nd party then press FLASH to join the
two calls together.
L1 L2 L3 L4
INVOTEL AudioImage ™ SX4400EZ
L1
6. MOH works but audio
does not stop when call
is picked up in Default
setting • Wire distance to adapter is too long, Centralize the
location of device to be as close as possible to all the
phones.
• If you are rewiring “daisy chain” wiring works better than
” star” or “home run” Independent wiring
• Press FLASH button to stop the music.
7. Some Phones work ,
some do not • All your phones need to be similar model for
activation in Default setting or ALT2 setting. If you mix
different phone models, Use the ALT1 setting or
Voice Activation in P5.
8. Randomly Hold music
starts to play by it self
or does not activate • The call needs to be on Hold min. 2 sec. before you
may pick it up.
• When you hang up, wait 2 seconds before selecting
the same line.
• Check for extra devices sharing that line like Message
indicator, Answering machine, Alarm system, Modem
etc. Use a “privacy module” between the line and that
extra device to keep them off the line when line is
being used by your phone.
• Set your Alarm system and/or your DSL line to share
FAX line.
• Excessive wiring- Total wire length per line must be
under 400 feet ( Ex: if you have 9 wall jacks -no matter
spare or a phone plugged in- each connected via a 50
foot wire to a common point then your total wire length
is 9 x 50=450 feet )
• Use FLASH button to deactivate music.
9. Audio shuts off or
flickers • Extensive audio volume. Lower the volume to proper
level.