Enterasys Networks 6H2xx - Manual (Page 35)

Getting Help
Introduction 1-9
1.6 GETTING HELP
For additional support related to the module or this document, contact Enterasys Networks using
one of the following methods:
Before contacting Enterasys Networks, have the following information ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (e.g., changing mode
switches, rebooting the unit, etc.)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web http://www.enterasys.com/
Phone (603) 332-9400
Internet mail [email protected]
FTP ftp://ftp.enterasys.com
Login anonymous
Password your email address
To send comments or suggestions concerning this document, contact the Technical Writing
Department via the following email address: TechWriting@enterasys.com
Make sure to include the document Part Number in the email message.