Eureka 4870 Series - Manual (Page 18)

Problem Cause Solution
Motor will not start. Electric Plug • Push plug securely into outlet.
• Try another outlet.
• Check circuit breaker.
Motor suddenly stops. Thermal Cut Off • Refer to page 10.
Does not clean the carpet or floor. Disposable Dust Bag • Change the bag. Hint: If picking up fine dust, the bag may not
and Filter(s) look full, but a fine substance tends to reduce suction when it
blocks the airflow through the paper bag and filter(s). Make
sure the dust bag is installed properly. Make sure bag cover is
installed properly.
Belt • Replace a cut, or out of shape belt.
Brushroll • Clean hair and thread from bristles and end cap area.
Replace brushroll if bristles are worn.
Hose • Remove any clogs from the hose that restrict the airflow.
Brushroll Control • For carpet cleaning make sure brushroll control lever is in
carpet position and the hose/floor selector is on floor
selection.
Cleaner Height Setting • For hard floor cleaning, make sure brushroll control is in
hard floor position and hose/floor selector is on floor
selection.
No suction at the end of the hose. Disposable Dust Bag • Change the bag. Hint: If picking up fine dust, the bag
and Filters not working may not look full, but a fine substance tends
to reduce suction when it blocks the airflow through the
paper bag.
• Check the filters and clean or replace if necessary.
Hose • Remove any clogs from the hose that restrict the airflow.
• Check both ends of the hose. (See pages 12-13)
Hose/Floor Selector • Remove any clogs from the clear tubes that restrict the
airflow. Check hose/floor selector setting.
• For above floor cleaning, make sure hose/floor selector is
on hose.
Headlight not working. Light Bulb • Replace light bulb.
Noise from the brushroll area. Brushroll • Remove base plate and clean debris from the brushroll area.
Belt • Replace a cut or out of shape belt.
Cleaner is hard to push. Cleaner Height Setting • Turn adjustment knob to a higher position. Hint: Put handle
in operating position. Tilt the cleaner back to raise the front
wheels off floor. Then turn the knob.
Belt • Replace a cut or out of shape belt.
Brushroll On/Off • Flip brushroll control lever to carpet position.
Brushroll will not turn. Belt • Replace cut or out of shape belt.
Brushroll On/Off • Flip brushroll control lever to carpet position.
Note: Brushroll is not supposed to turn while the
vacuum is in the upright position.
Dirt Alert red light will not go off. New carpet fibers. • Over time loose new carpet fibers will diminish and will not
trip the dirt alert sensors.
Dirt Alert red light will not come on. Dirt sensor is • Call 1-800-282-2886 8 a.m. to 7:30 p.m. (CST),
not working. Monday - Friday and 10 a.m. - 6:30 p.m. (CST) Saturday
for the nearest authorized Eureka service center.
Cleaning height knob will not turn. Cleaner Height Setting • Hint: Put handle in operating position. Tilt the cleaner back
to raise the front wheels off floor. Then turn the knob.
Bag cover will not shut or close. No paper bag. • A paper bag must be properly installed for the bag cover
to close.
Problem Solving
CAUTION: Turn off the switch and unplug the electrical cord before servicing.
ENGLISH
18