Enterasys Networks D-Series - Manual (Page 28)

Getting Help
xxiv About This Guide
Before calling Enterasys Networks, have the following information ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (for example, changing
mode switches or rebooting the unit)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (for example, layout, cable type)
• Network load and frame size at the time of trouble (if known)
• The switch history (for example, have you returned the switch before, is this a recurring
problem?)
• Any previous Return Material Authorization (RMA) numbers