Lenovo Q27q-20 27" 1440p HDR Monitor - Manual (Page 23)

Chapter 3. 3-3
Troubleshooting
If you have a problem setting up or using your monitor, you might be able to solve it yourself�
Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your
problem�
Table 3-2. Troubleshooting
Problem Possible cause Suggested action Reference
The words "Input Not The system is set to a If you are replacing an “Selecting a supported
Supported" are shown display mode which is old monitor, reconnect display mode” on page
on the screen, and the not supported by the it and adjust the display 2-7
power indicator is monitor� mode to within the
flashing white. specified range for your
new monitor�
If using a Windows
system, restart the
system in safe mode,
then select a supported
display mode for your
computer�
If these options do
not work, contact the
Support Center�
The image quality is
unacceptable�
The video signal cable
is not connected with
the monitor or system
completely�
Be sure the signal cable
is firmly plugged into
the system and monitor�
“Connecting and turning
on your monitor” on
page 1-3
The color settings may
be incorrect�
Select another color
setting from the OSD
menu�
“Adjusting your monitor
image” on page 2-3
The automatic image
setup function was not
performed�
Perform automatic
image setup�
“Adjusting your monitor
image” on page 2-3
The power indicator is
not lit and there is no
image�
•
•
•
The monitor’s power
switch is not switched
on�
The power cord is
loose or disconnected�
There is no power at
the outlet�
•
•
•
•
•
Be sure the power
cord is connected
properly�
Be sure the outlet has
power�
Power on the monitor�
Try using another
power cord�
Try using another
electrical outlet�
“Connecting and turning
on your monitor” on
page 1-3
Screen is blank and The monitor is in • Press any key on the “Understanding power
power indicator is Standby/Suspend mode� keyboard or move management” on page
amber�
•
the mouse to restore
operation�
Check the Power
Options settings on
your computer�
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