APC Basic Rack PDU Rackmount Power Strip - Manual (Page 9)

Basic Rack Power Distribution Unit 5
Obtaining service
0
1. Note the serial number and date of purchase.
The serial number is located on the bottom of
the PDU.
2. Contact Customer Support at www.apc.com/
support.
3. If you must return the product, a technician
will give you a Return Material Authorization
(RMA) number. If the warranty expired, you
will be charged for repair or replacement.
4. Pack the unit carefully. The warranty does not
cover damage sustained in transit. Enclose a
letter with your name, address, RMA number
and daytime phone number; a copy of the
sales receipt; and a check as payment, if
applicable.
5. Mark the RMA number clearly on the outside
of the shipping carton.
6. Ship by insured, prepaid carrier to the address
provided by the Customer Support technician.