eMachines EL1200 Series - Manual (Page 42)

Chapter 3: Troubleshooting
32
Connecting to a Web site takes too long
Many factors can affect Internet performance:
• The condition of the telephone lines in your
residence or at your local telephone service
• The condition of the Internet computers to which
you connect and the number of users accessing
those computers
• The complexity of graphics and multimedia on
Web pages
• Having multiple Web browsers open, performing
multiple downloads, and having multiple
programs open on your computer
People are sending you e-mail messages, but
you have not received any mail
• Click the receive button in your e-mail program.
• Make sure that your account with your Internet
service provider (ISP) is set up correctly. Contact
your ISP for technical support.
Keyboard
The keyboard does not work
• Make sure that the keyboard cable is plugged in
correctly. For more information, see the poster
that came with your computer.
• Remove all extension cables and switch boxes.
• Clean the keyboard by using an aerosol can of air
with a narrow, straw-like extension to remove
dust and lint trapped under the keys.
• Try a keyboard that you know works to make
sure that the keyboard port works.
• Reinstall the keyboard device driver.
A keyboard character keeps repeating or you
see a “keyboard stuck” or “key failure” error
message
• Make sure that nothing is resting on the
keyboard.
• Make sure that a key is not stuck. Press each key
to loosen a key that might be stuck, then restart
your computer.