Hp print cartridges, Non-hp print cartridges, Print-cartridge authentication – HP 3800 User Manual
Page 124: Hp fraud hotline and web site, Mation, see
HP print cartridges
When you use a genuine new HP print cartridge, you can obtain the following supplies information:
●
Percentage of supplies remaining
●
Estimated number of pages remaining
●
Number of pages printed
Non-HP print cartridges
Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or
remanufactured. Because they are not genuine HP products, HP cannot influence their design or control
their quality. Service or repair that is required as a result of using a non-HP print cartridge will not be
covered under the printer warranty.
If you use a non-HP print cartridge, HP cannot ensure the accuracy of certain features.
If the non-HP print cartridge was sold to you as a genuine HP product, see
Print-cartridge authentication
The printer automatically authenticates the print cartridges when the cartridges are inserted into the
printer. During authentication, the printer will let you know whether a cartridge is a genuine HP print
cartridge.
If the printer control panel message states that this is not a genuine HP print cartridge and you believe
you purchased an HP print cartridge, see
.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to
n you install an HP print cartridge and the printer message says the cartridge is non-
HP. HP will help determine if the product is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●
You are experiencing a high number of problems with the print cartridge.
●
The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging differs from HP packaging).
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