Hoover WindTunnel - Manual (Page 11)

11
If you have a
problem
Problem: Cleaner won't run
If a minor problem occurs, it usually can be
solved quite easily when the cause is found
by using the checklist below.
Possible Cause
Possible Solution
• Not firmly plugged in
•
Plug unit in firmly
• No voltage in wall plug
•
Check fuse or breake
• Blown fuse or tripped breaker
•
Replace fuse or reset breaker
• Thermal protector activated
•
Allow cleaner to cool for 30 miinutes
(this will reset the thermal protector)
Lubrication
The motor is equipped with bearings that
contain sufficient lubrication for the life of
the motor. The addition of lubricant
could cause damage.
Therefore, do
not add lubricant to motor bearings.
The agitator is equipped with two ball
bearings that should be lubricated
periodically by a Hoover Factory Service
Center or an Authorized Hoover Warranty
Service Dealer (Depot).
To obtain approved HOOVER service
and genuine HOOVER parts, locate the
nearest
Hoover Factory Service Center
or Authorized Hoover Warranty
Service Dealer (Depot)
by:
• checking the list of Factory Service
Centers provided with this cleaner
OR -
• calling 1-800-944-9200 for an
automated referral of authorized
service outlet locations (U.S. only)
Do not send your cleaner to The Hoover
Company in North Canton for service,
this will only result in delay.
If further assistance is needed , contact
The Hoover Company Consumer
Response Center, North Canton, Ohio
44720 Phone: 330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the
complete model number when request-
ing information or ordering parts. (The
model number appears on the bottom of
the cleaner.)
• checking the Yellow Pages under
“Vacuum Cleaners - Household” OR
-
Service
Full One Year
Warranty
(Domestic Use)
Your HOOVER® appliance is warranted
in normal household use, in accordance
with the Owner’s Manual against original
defects in material and workmanship for
a period of one full year from date of
purchase. This warranty provides, at no
cost to you, all labor and parts to place
this appliance in correct operating
condition during the warranted period.
This warranty applies when the appli-
ance is purchased in the United States
including its territories and possessions,
or in Canada or from a U. S. Military
Exchange. Appliances purchased
elsewhere are covered by a limited one
year warranty which covers the cost of
parts only. This warranty does not apply
if the appliance is used in a commercial
or rental application.
Warranty service can only be obtained by
presenting the appliance to one of the
following authorized warranty service
outlets. Proof of purchase will be
required before service is rendered.
1. Hoover Factory Service Centers.
2. Hoover Authorized Warranty Service
Dealers (Depots).
This warranty does not cover pick up,
delivery, or house calls; however, if you
mail your appliance to a Hoover Factory
Service Center for warranty service,
transportation will be paid one way.
While this warranty gives you specific
legal rights, you may also have other
rights which vary from state to state.
If further assistance is needed, or if there
are questions concerning this warranty or
the availability of warranty service outlets,
write or phone the
Consumer Response
Center, The Hoover Company, 101 East
Maple St., North Canton, Ohio 44720.
Phone 1-330-499-9499.
For an automated referral of authorized
service outlets in the U.S.A.,
phone 1-800-944-9200.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
1-800-263-6376.
Problem: Cleaner / tools won't pick up
Possible Cause
Possible Solution
• Broken or worn belt
•
Replace belt
• Agitator brush roll worn
•
Replace brush roll
• Filter bag full
•
Change filter bag
• Incorrect carpet height setting
•
Move nozzle control knob to lower
setting
• Blockage in air flow passage
•
Clear blockage
Problem: Cleaner hard to push
Possible Cause
Possible Solution
• Incorrect carpet height setting
•
Move nozzle control knob to a higher
setting