Returning your hp color copier for service, Before you call – HP C5370A User Manual
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Hewlett-Packard Limited Warranty
Returning Your HP Color Copier for Service
Before You Call
Before you call HP Customer Support:
1
Make sure that the copier is plugged in and powered on, that the
specified inkjet print cartridges are installed correctly, and that the
recommended paper is properly loaded in the input tray.
2
Review the setup section (Chapter 2) and the troubleshooting
section (Chapter 5Chapter 5) in this User’s Guide.
3
Try resetting the copier by powering it off, then on again, using the
power button in the lower front corner of the product.
4
Call the HP FIRST toll-free number (see page 6-1) and/or check
HP’s Internet site (see page 6-1) for information that might help
you quickly resolve your problem.
5
If you are still experiencing problems and need to speak with an
HP Customer Support Representative:
a
Have your copier serial number ready.
b
Print a Self Test Page (see page 2-12).
c
Make a color copy.
d
Be prepared to describe the problem you are experiencing in
detail.
6
Call HP Customer Support. See page 6-2 for more information.
After you receive authorization for hardware service from HP
Customer Support Center, prepare it for shipment and pack it a
protective carton. We recommend you save the original shipping
container for this purpose.
NOTE
In-transit damage is not covered by the warranty, so always insure your
shipment.