HP ProLiant ML310 - Manual (Page 22)

Service and Support
Offerings (HP Care
Pack Services)
Hardware Services On-site Service
Next Business Day On-site Service, 5-Day x 9-Hour Coverage, 3 Years,
Electronic U4445E
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic U4446E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic U4447E
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic U4448E
Installation & Start-up Services
Hardware Installation, Electronic U4456E
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis
8am-5pm, M-F, excl. HP holidays, Electronic U4457E
Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl.
HP holidays, Electronic U4458E
Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic U4459E
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic U6306E
Onsite HW support 24x7, 4hr response and Red Hat ES Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic U8328E
NOTE: For more information, customer/resellers can contact
http://www.hp.com/services/carepack .
QuickSpecs
HP ProLiant ML310 Generation 3
Options
DA - 12364 Worldwide QuickSpecs — Version 21 — 2-16-2007 Page 22