HP Officejet 6500A Plus - Manual (Page 142)

Solution: If Fax to PC or Fax to Mac has been enabled, you may not be able to
send or receive faxes if the fax memory is full (limited by printer memory).
Solution:
•
Make sure you used the phone cord supplied in the box with the printer to
connect to the telephone wall jack. One end of the phone cord should be
connected to the port labeled 1-LINE on the back of the printer and the other
end to your telephone wall jack, as shown below.
1
2
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE"
port
If the phone cord that came with the printer is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics
store that carries phone accessories. You also need another phone cord, which
can be a standard phone cord that you might already have in your home or
office.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the printer and check for a dial tone. If you do not hear a dial
tone, call your local telephone company for service.
• Other equipment, which uses the same phone line as the printer, might be in
use. For example, you cannot use the printer for faxing if an extension phone is
off the hook, or if you are using a computer dial-up modem to send an e-mail or
access the Internet.
• Check to see if another process has caused an error. Check the display or your
computer for an error message providing information about the problem and
how to solve it. If there is an error, the printer does not send or receive a fax
until the error condition is resolved.
Chapter 8
138 Solve a problem