HP Officejet 6500A Plus - Manual (Page 146)

The printer cannot send faxes, but can receive faxes
Solution:
•
The printer might be dialing too fast or too soon. You might need to insert some
pauses in the number sequence. For example, if you need to access an outside
line before dialing the phone number, insert a pause following the access
number. If your number is 95555555, and 9 accesses an outside line, you might
insert pauses as follows: 9-555-5555. To enter a pause in the fax number you
are typing, touch Space (#) repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to
the phone line as you dial. You can set the pace of your dialing and respond to
prompts as you dial. For more information, see Send a fax using monitor
dialing.
• The number you entered when sending the fax is not in the proper format or the
receiving fax machine is having problems. To check this, try calling the fax
number from a telephone and listen for fax tones. If you cannot hear fax tones,
the receiving fax machine might not be turned on or connected, or a voice mail
service could be interfering with the recipient's phone line. You can also ask the
recipient to check the receiving fax machine for any problems.
Fax tones are recorded on my answering machine
Solution:
•
When you have an answering machine on the same phone line you use for fax
calls, try connecting the answering machine directly to the printer as described
in Case I: Shared voice/fax line with answering machine. If you do not connect
the answering machine as recommended, fax tones might be recorded on your
answering machine.
• Make sure the printer is set to receive faxes automatically and that the Rings
to Answer setting is correct. The number of rings to answer for the printer
should be greater than the number of rings to answer for the answering
machine. If the answering machine and the printer are set to the same number
of rings to answer, both devices answer the call and fax tones are recorded on
the answering machine.
• Set your answering machine to a low number of rings and the printer to answer
in the maximum number of rings supported. (The maximum number of rings
varies by country/region.) In this setup, the answering machine answers the call
and the printer monitors the line. If the printer detects fax tones, the printer
receives the fax. If the call is a voice call, the answering machine records the
incoming message. For more information, see Set the number of rings before
answering.
The phone cord that came with my printer is not long enough
Solution: If the phone cord that came with the printer is not long enough, you can
use a coupler to extend the length. You can purchase a coupler at an electronics
store that carries phone accessories. You also need another phone cord, which
can be a standard phone cord that you might already have in your home or office.
Chapter 8
142 Solve a problem