Ews cannot be opened – HP Officejet 6500A Plus User Manual
Page 158
NOTE: To use the EWS, the printer must be connected to a network using either
an Ethernet or a wireless connection (some models only). You cannot use the EWS
if the printer is connected to a computer with a USB cable.
EWS cannot be opened
Check your network setup
•
Make sure you are not using a phone cord or a crossover cable to connect the
printer to the network.
•
Make sure the network cable is securely connected to the printer.
•
Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
Make sure the computer that you are using is connected to the network.
NOTE: To use the EWS, the printer must be connected to a network using either
an Ethernet or a wireless connection (some models only). You cannot use the EWS
if the printer is connected to a computer with a USB cable.
Check your Web browser
•
Make sure the Web browser meets the minimum system requirements. For more
information, see System requirements.
•
If your Web browser uses any proxy settings to connect to the Internet, try turning
off these settings. For more information, see the documentation available with your
Web browser.
•
Make sure JavaScript and cookies are enabled in your Web browser. For more
information, see the documentation available with your Web browser.
Check the printer IP address
•
To check the IP address of the printer, obtain the IP address by printing a network
configuration page. Touch Setup , select Network, and then select Print Network
Settings.
•
Ping the printer using the IP address from the command prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-
DOS prompt:
C:\Ping 123.123.123.123
Or, in Mac OS X, use one of the following methods:
◦
Open Terminal (available in the Applications > Utilities folder) and type the
following: ping 123.123.123
◦
Open the Network Utility (available in the Applications > Utilities folder) and
click the Ping tab.
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
Chapter 8
154
Solve a problem