HP KPEC992M - Manual (Page 13)

EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM LICENSE
AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING
ANY SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED “AS IS”.
HP’s only warranty obligations with respect to software distributed by HP under the HP brand name are set
forth in the applicable end-user license or program license agreement provided with that software. If the
removable media on which HP distributes the software proves to be defective in materials or workmanship
within ninety (90) days of purchase, your sole remedy shall be to return the removable media to HP for
replacement. For blank tape removable media please refer to the following Web site:
http://h20000.www2.hp.com/bizsupport/
TechSupport/Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or suppliers for their warranty support.
Software Technical Support
Software Technical Support for your HP Software, HP pre-installed third-party software and third-party software
purchased from HP is available from HP via multiple contact methods, including electronic media and
telephone, for ninety (90) days from date of purchase. See “Contacting HP” for online resources and
telephone support. Any exceptions to this will be specified in your End User License Agreement (EULA).
Software Technical Support includes assistance with:
•
Answering you installation questions (how to, first steps, and prerequisites).
•
Setting up and configuring the software (how-to and first steps). Excludes system optimization,
customization and network configuration.
•
Interpreting system error messages.
•
Isolating system problems to software usage problems.
•
Obtaining support pack information or updates.
Software technical support does NOT include assistance with:
•
Generating or diagnosing user generated programs or source codes.
•
Installation of non-HP products.
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product documentation do
not solve the problem, you can receive support by doing the following:
•
Locate your nearest HP Support location via the World Wide Web at: http://www.hp.com/support
•
Be sure to have the following information available before you call HP:
•
Product serial number, model name, and model number
•
Applicable error messages
•
Add-on options
•
Operating system
•
Third-party hardware or software
•
Detailed questions