HP KPEC992M - Manual (Page 8)

Warranty and License Information
HP Total Care
HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a
question or if a problem arises, we offer extensive service and support options around the clock to better
handle your needs. For more information on your support and services options visit:
http://www.hp.com/home/ownerservices
When should I contact HP phone service and support?
•
You either do not have Internet access, or cannot connect to the Internet to use the HP Customer Care Web
support site to email a support specialist.
•
There is obvious damage or a mechanical breakdown with your product and it does not work.
HP Total Care Technical Agents are available 24 hours a day in English, Spanish (U.S. only), and French
(CA only) via:
1-(800)-474-6836 [1-(800) HP invent] or 905-206-4663 (local to Mississauga) to provide
expert assistance.
NOTE: Support options, availability and hours vary by product, country/region, and language and are
subject to change.
If Necessary: Get Repair
Customer-replaceable Parts
You can easily replace many of external Media Center Extender parts yourself. This is the fastest method of
repair, where the part is conveniently sent with next-day service to your home or business. We pay the
shipping and handling. Detailed instructions are included to guide you through an easy repair, and if you
have questions, call us for assistance. This service is free for the duration of the hardware warranty period.
In some cases, HP will ask for a credit card as collateral for the part and will charge you for the retail price of
the part if the failed part is not returned within thirty (30) days.
Availability of this program may vary depending on your country/region.
Advanced Unit Replacement Warranty Service
Your HP Limited Warranty may include an advance unit replacement warranty service. Under the terms of the
advanced unit replacement warranty service, if a unit is diagnosed as defective, HP will ship a replacement
product directly to you. On receiving the replacement unit, you will be required to return the defective unit
back to HP, in the packaging that arrives with the replacement unit, within a defined period of time, normally
fifteen (15) days. HP will incur all shipping and insurance costs to return the defective unit to HP. Failure to
return the defective unit may result in HP billing you for the replacement product.
Software Support
HP provides technical software support for ninety (90) days from the date of purchase. This support includes
assistance with installation, setup, and basic configuration of software included by HP with the PC, excluding
system optimization, customization and network configuration. Support for technical issues caused by viruses
or spyware is available for a fee.