Troubleshooting, Mac windows, English – HP B209 User Manual

Page 5

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Mac

Windows

To uninstall the software:

Disconnect the HP Photosmart from your

computer.
Open the Applications: Hewlett-Packard

folder.
Double-click HP Uninstaller. Follow the

onscreen instructions.

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2.

3.

To install the software:

To install the software, insert the HP software

CD into your computer’s CD drive.
On the desktop, open the CD and then

double-click HP Installer.
Follow the onscreen instructions.

1.

2.

3.

If you are unable to print, uninstall and reinstall

the software:
Note:

The uninstaller removes all of the HP

software components that are specific to

the device. The uninstaller does not remove

components that are shared by other products

or programs.

Troubleshooting

If you are unable to print make sure the product

is set as your default printing device:

Windows Vista:

On the Windows taskbar,

click Start, click Control Panel, and then click

Printers

.

Windows XP:

On the Windows taskbar,

click Start, click Control Panel, and then click

Printers and Faxes

.

Make sure that your product has a check mark in

the circle next to it. If your product is not selected

as the default printer, right-click the printer icon

and choose “Set as default printer” from the

menu.

If you are still unable to print, or the Windows

software installation fails:

Remove the CD from the computer’s CD-ROM

drive, and then disconnect the USB cable

from the computer.
Restart the computer.
Temporarily disable any software firewall

and close any anti-virus software. Restart

these programs after the product software is

installed.
Insert the product software CD in the

computer’s CD-ROM drive, then follow the

onscreen instructions to install the product

software. Do not connect the USB cable until

you are told to do so.
After the installation finishes, restart the

computer.

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English

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