Quickspecs – HP StorageWorks Tape Library ESL9322S2 User Manual
Page 5
QuickSpecs
hp StorageWorks ESL9322S2 tape library
DA-11437
Canada — Version 5 — March 18, 2003
5
HP Service & Support, CarePaq and Warranty Information
Hewlett-Packard Installation and
CarePaq Information
Compaq Services provides a three-year, limited warranty, fully supported by a worldwide network of resellers
and service providers, and also
provides hardware technical phone support. In addition, available service offerings include a full range of
hardware and software services:
•
Installation and start up
•
Extended coverage hours and enhanced response times
•
System management and performance services
Additional Warranty protection and/or HP Installation packages can be purchased for the ESL9322S2 library
products:
Software Product Services
•
Stand-alone telephone support
•
Rights to a new license
•
Media and documentation updates
Hardware Product Services
•
Installation services
•
On-site Maintenance (includes warranty support)
•
Response time upgrades during the warranty period
•
Post-warranty coverage
For additional hardware installation and maintenance information please refer to the URLs listed below:
English
:
French
:
Warranty Upgrade Options
•
Response - Upgrade on-site response from next business day to same day 4-hours
•
Coverage - Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
•
Duration - Select duration of coverage for a minimum period of 1year or multiple years
Installation Services
Sample part numbers:
For library SKUs (0 to 8 drive units)
163463-002
FM-T6INS-IN
NOTE: Certain restrictions and exclusions apply. Consult the Hewlett-Packard
Customer Support Centre for details.