Hitachi LE40H405 - Manual (Page 24)

LIMITED WARRANTY TO
ORIGINAL CONSUMER
LCD TV
Up to 32”: Carry-in or ship-in service only
Above 32”: In-home service
Subject to the terms and conditions of this Limited Warranty (this “Warranty”), this Hitachi Television Product, including any
accessories included in the packaging) (this “Product”), is warranted by Hitachi America, Ltd. (“Hitachi”) to the original
consumer purchaser against defects in materials and workmanship as follows:
1. LABOR: For a period of one year from date of original consumer purchase, if this Product or any functional part
is determined by Hitachi, or any authorized servicer specified by Hitachi (“Authorized Servicer”) , to be defective,
Hitachi will repair the Product or, at Hitachi’s option, replace the Product with a Hitachi refurbished television
product of similar or better quality, at no charge to the original consumer. After the expiration of the one year
Warranty period, consumer is responsible for all repairs and repair-related labor charges.
2. PARTS: For a period of one year from the date of original consumer purchase, Hitachi will supply, at no charge
to the original consumer new, rebuilt, or refurbished functional replacement parts in exchange for defective parts.
After the expiration of the one year Warranty period, consumer is responsible for the costs of all parts.
3. TRANSPORTATION: Except to the extent the Product qualifies for in-home service, customer assumes
responsibility for all applicable transportation or shipping charges related to delivering Product to an Authorized
Servicer during the aforementioned warranty period; provided that, if Product is shipped to an Authorized Servicer
by customer, Hitachi will pay the cost of shipping the Product back to the consumer. Product 32” or below is not
eligible for in-home service.
4. IN-HOME SERVICE: In-home service requires clear, complete and easy access to the Product by the Authorized
Servicer and does not include removal or re-installation of an installed Product. It is possible that certain in-home
repairs will not be completed on-site, but will require that the Product or parts of the Product, at the Authorized
Servicer’s discretion be removed for shop diagnosis and/or repair. The Product or parts will then be returned to the
consumer.
To obtain Warranty Service and Troubleshooting information:
Call our Electronics Consumer Care Center at 1-888-333-1899(U.S.A. or Puerto Rico), or 01-800-700-4321(Mexico). .
Hours: 9am to 6 pm EST Monday – Friday (excluding holidays)
To receive Warranty service, the original consumer purchaser must contact Hitachi at the above telephone number for problem
determination and service procedures. Proof of purchase in the form of an original bill of sale or receipted invoice, evidencing
that the Product is within the applicable Warranty period(s), MUST be presented to Hitachi, or an Authorized Servicer, in order
to obtain the requested service.
Exclusions and Limitations: This Warranty covers manufacturing defects in materials and workmanship encountered in the
normal, noncommercial use of the Product, and does not cover consumer instruction, delivery, installation, set-up, adjustments,
signal reception problems (including antenna), cosmetic damage or damage due to acts of nature, accident, misuse, abuse,
negligence, commercial use or modification of, or to any part of the Product. In addition, this Warranty does not cover “ghosting”
or image retention the Product’s screen caused by extended and/or repeated display of fixed on-screen content. This Warranty
applies to the original consumer only and does not cover Products sold to consumers in used, “AS IS” or “WITH ALL FAULTS”
condition, or consumables (e.g., fuses, batteries, bulbs etc.), and the Warranty is invalid if the factory-applied serial number has
been altered or removed from the Product. Damage occurring to any Product returned for service that is caused by improper or
unsecure packaging or shipping by the original consumer purchaser is excluded from coverage under this Warranty. This
Warranty is valid only in the United States and Puerto Rico, and only applies to Products purchased and serviced in the United
Limited Warranty