HP Media Vault User Manual
Page 141
Types of Warranty Service
To enable HP to provide the best possible support and service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics
tests, or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of or to employ available support technologies provided by HP. If
you choose not to deploy available remote support capabilities, you may incur additional costs due to increased
are the types of warranty support service that may be applicable to
the HP Hardware Product you have purchased.
Customer Self Repair Warranty Service
In countries/regions where it is available, your HP Limited Warranty may include a customer self repair warranty
service. If applicable, HP will determine in its sole discretion that customer self repair is the appropriate method
of warranty service. If so, HP will ship approved replacement parts directly to you to fulfill your HP Hardware
Product warranty service. This will save considerable repair time. After you contact the HP Technical Support
Center and the fault diagnosis identifies that the problem can be fixed using one of these parts, a replaceable
part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided
instructions and documentation. If further assistance is required, call the HP Technical Support Center, and a
technician will assist you over the phone. In cases where the replacement part must be returned to HP, you must
ship the defective part back to HP within a defined period of time, normally thirty (30) days. The defective part
must be returned with the associated documentation in the provided shipping material. Failure to return the
defective product may result in HP billing you for the replacement.
With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used. If customer self repair applies to you, please refer to your specific HP Hardware Product announcement.
You can also obtain information on this warranty service on the HP Web site at:
Pickup and Return Warranty Service
Your HP Limited Warranty may include a pickup and return warranty service. Under the terms of pickup and
return service, HP will pick up the defective unit from your location, repair it, and return it back to your location.
HP will incur all repair, logistics, and insurance costs in this process.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to deliver your HP Hardware Product to an authorized
service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with
transportation of the product to and from the service location. In addition, you are responsible for insuring any
product shipped or returned to an authorized service location and assume risk of loss during shipping.
Service Upgrades
HP has a range of additional support and service coverage for your product that can be purchased locally.
However, some support and related products may not be available in all countries/regions. For information on
availability of service upgrades and the cost for these service upgrades, refer to the HP Web site at:
http://www.hp.com/support