Installation troubleshooting, continued, Windows usb – HP 3300 User Manual

Page 14

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installation troubleshooting, continued

Windows USB

Use the information in this section if you have problems setting up your HP printer. If you
need help after the printer is set up, see the onscreen user’s guide in the Printer Assistant.
See “viewing the onscreen user’s guide” on page 4 for instructions.

The computer cannot find the printer
driver.

The Plug and Play operation
will not complete (the New
Hardware Wizard will not
finish).

1.Cancel the New Hardware Wizard.
2.Remove the printer software CD from the

CD-ROM drive.

3.Disconnect the USB cable from the

computer.

4.Re-insert the printer software CD into the

computer’s CD-ROM drive.

5.Follow the onscreen instructions to install

the printer software.

6.Reconnect the USB cable to the computer

when prompted.

If the installation program does not
automatically start, then see “to solve the
problem...” on page 8.

what is the problem?

possible causes...

to solve the problem...

XbowRG.book Page 10 Friday, March 1, 2002 3:42 PM

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