Document Outline

• About MaxCommunicator
  • Microsoft Outlook and Outlook Express Support
  • ACT!/GoldMine® Support
  • Licensing
• Installation
  • Pre-Installation Checklist
  • Installing MaxCommunicator on a Client System
  • Uninstalling MaxCommunicator
  • Automatic Upgrade
  • Downgrade Procedure
• Getting Started
  • Logging In
    • Version Mismatch Dialog Box
    • Logging In Remotely
    • IP Extensions Using IPTalk
  • When Connection Is Broken
  • Overview of the Main Window
    • Click a Number to Make a Call
    • Status Bar
    • Toolbar Buttons
    • Call Information Panel
    • Tabbed Pages
  • Changing Activity Status and Recording Activity Greetings
  • Turning Do Not Disturb On and Off
  • Minimizing and Exiting MaxCommunicator
  • Shrinking MaxCommunicator
  • Using the Windows Tray Phone Icon
  • Searching in the Tabbed Windows
  • Customizing the Display
• Handling Calls
  • Answering Calls
  • Dialing Out
    • Shortcut-Key Dialing and Smart Tag Dialing
    • Dialing Speed Dial Numbers
    • Redialing
  • Placing Calls on Hold
  • Using Call Waiting
  • Transferring Calls
    • Transferring to Voice Mail
    • Transferring to Auto Attendant
    • Forwarding Calls Using Do Not Disturb
  • Conference Calls
    • Station Conferencing
  • MeetMe Conference
    • Working in the MeetMe Conference Window
    • Creating a Meeting
    • E-mailing a Meeting Invitation
    • Starting and Stopping a Meeting
    • What the MeetMe Conference Host Can Do
    • Continuing a Meeting Beyond Its Duration Time
    • Joining a MeetMe Conference
  • Recording Calls
    • Recording on Demand
  • Using Account Codes
  • Using Voice Mail
    • Dealing with Voice Mail
    • Save at Remote Server or Export Locally
    • Deleting Messages
    • Returning a Call
    • Attaching a Note
    • Forwarding Voice Mail
  • Monitoring the Activity of Other Extensions
    • Choosing Extensions to Monitor
    • Reading the Monitor List
    • Calling or Picking Up Calls
  • Viewing the Call History
  • Using the Contacts Tab
• Configuring MaxCommunicator
  • General Information
    • Configuring Microsoft Office Programs to Display Max Smart Tags
    • Enabling / Disabling the Max Smart Tag in Internet Explorer
  • Call Handling
  • One Number Access (ONA)
    • Before You Set Up ONA
    • Setting Up One Number Access
  • Message Notification
    • Working with Voice Mail Groups (Distribution Lists)
    • Working on Voice Mail Group Lists
  • Call Alert Options
  • Voice Mail Play Options
  • CRM Integration
  • Tab Layout
  • Theme Selection
  • IPTalk
  • Log
• Using MaxCall
  • Logging in to MaxCall
  • The MaxCall Tab
  • Using a Phrase
  • Recording a Phrase
  • Reviewing a Phrase
• Appendix A
  • Errors and Troubleshooting
    • Troubleshooting IP Connectivity from a Remote Location
• Index