Document Outline

• Getting to know your device
  • Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one
    • Package contents of the hp LaserJet 3020 all-in-one
    • Package contents of the hp LaserJet 3030 all-in-one
  • Device features of the hp LaserJet 3020 all-in-one and the hp LaserJet 3030 all-in-one
  • Identifying the hardware components
    • HP LaserJet 3020 all-in-one hardware components
    • HP LaserJet 3030 all-in-one hardware components
  • Identifying the device control panel components of the hp LaserJet 3020 all-in-one
  • Identifying the device control panel components of the hp LaserJet 3030 all-in-one
  • Identifying the software components
    • Supported operating systems
  • Print-media specifications
    • Supported paper weights and sizes
• Changing the settings by using the hp toolbox or the device control panel
  • Using the hp toolbox (Windows)
    • Supported operating systems
    • Supported browsers
    • To view the hp toolbox
    • The hp toolbox sections
  • Using the device control panel
    • Printing a configuration page
    • Printing a device control panel menu map
    • Restoring the factory-set defaults
    • Changing the device control panel display language
    • Changing the default media size
    • Using the device volume controls
• Printing
  • Printing by using manual feed
    • To print by using manual feed
  • Stopping or canceling a print job
  • Printer drivers
    • Changing print settings
  • Understanding print-quality settings
    • To temporarily change print-quality settings
    • To change print-quality settings for all future jobs
    • To use EconoMode (to save toner)
  • Optimizing print quality for media types
    • To gain access to the optimizing feature
  • Device media specifications
  • Guidelines for using media
    • Paper
    • Common media problems table
    • Labels
    • Transparencies
    • Envelopes
    • Card stock and heavy media
  • Selecting media for the automatic document feeder (ADF)
    • Automatic document feeder (ADF) specifications
  • Printing on envelopes
    • To print on one envelope
    • To print on multiple envelopes
  • Printing on transparencies and labels
    • To print on transparencies or labels
  • Printing on letterhead and preprinted forms
    • To print on letterhead and preprinted forms
  • Printing on custom-sized media or card stock
    • To print on custom-sized media or card stock
  • Printing on both sides of the media (manual duplexing)
    • To manually duplex
  • Printing multiple pages on a single sheet of media
    • To print multiple pages on a single sheet (Windows)
    • To print multiple pages on a single sheet (Macintosh)
  • Printing booklets
    • To print booklets
  • Printing watermarks
    • To use the watermark feature
• Copying
  • Loading originals to copy
    • To load originals onto the flatbed scanner
    • To load originals into the automatic document feeder (ADF) input tray
  • Starting a copy job
  • Canceling a copy job
  • Adjusting the copy quality
    • To adjust the copy quality for the current job
    • To adjust the default copy quality
  • Adjusting the lighter/darker (contrast) setting
    • To adjust the lighter/darker setting for the current job
    • To adjust the default lighter/darker setting
  • Reducing or enlarging copies
    • To reduce or enlarge copies for the current job
    • To change the default copy size
  • Changing the copy-collation setting
    • To change the copy-collation setting for the current job
    • To change the default copy-collation setting
  • Changing the number of copies
    • To change the number of copies for the current job
    • To change the default number of copies
  • Copying photos, two-sided originals, or books
    • To copy a photo
    • To copy a multiple-page stack of two-sided originals
    • To copy a book
• Scanning
  • Loading originals to scan
    • Loading originals onto the flatbed scanner
    • Loading originals into the automatic document feeder (ADF) input tray
  • Understanding scanning methods
  • Scanning from the device control panel (Windows)
    • Programming the device Scan to button
    • Scanning to e-mail
    • Scanning to a folder
  • Canceling a scan job
  • Scanning by using hp LaserJet Scan software (Windows)
    • Scanning to e-mail
    • Scanning to a file
    • Scanning to another software program
    • Scanning to the Readiris OCR software
  • Scanning from the device and hp Director (Macintosh)
    • Scanning to e-mail
    • Scanning to a file
    • Scanning to a software program
    • Using page-by-page scanning
  • Scanning by using TWAIN-compliant and WIA-compliant software
    • Using TWAIN-compliant and WIA-compliant software
  • Scanning a photo or a book
    • Scanning a photo
    • Scanning a book
  • Scanning by using OCR
    • Readiris
  • Scanner resolution and color
    • Resolution and color guidelines
    • Color
• Faxing
• Cleaning and maintenance
  • Cleaning the outside of the device
    • To clean the exterior
    • To clean the glass
    • To clean the lid backing
  • Cleaning the media path
    • To clean the media path
  • Replacing the automatic document feeder (ADF) pickup roller assembly
• Troubleshooting
  • Device does not turn on
    • Is power reaching the device?
  • The device control panel display has black lines or dots, or becomes blank
    • Was the device exposed to an electric or magnetic field?
  • Pages print but are totally blank
    • Is the sealing tape still in the print cartridge?
    • Does the document contain blank pages?
    • Does the configuration page print?
    • Is the original loaded correctly?
  • Pages did not print
    • Does a message appear on your computer screen?
    • Is media being pulled into the device correctly?
    • Are media jams present?
    • Is the parallel or USB Device Cable (A/B) working, and is it connected correctly?
    • Are other devices running on your computer?
  • Pages printed, but a problem exists
    • Is the print quality poor?
    • Is the printed page different from what appears onscreen?
    • Are the device settings appropriate for the print media?
  • Onscreen error messages appear
    • Printer not responding/error writing to LPT1
    • Cannot access port (in use by another application)
  • Paper-handling problems exist
    • Print is skewed (crooked)
    • More than one sheet feeds at one time
    • Device does not pull media from the media input tray
    • Media curls when fed through device
  • Printed page is different from what appears onscreen
    • Is the text garbled, incorrect, or incomplete?
    • Are graphics or text missing? Are there blank pages?
    • Is the page format different from the format on another printer?
    • Is the quality of graphics poor?
  • Media jams occur in the printer
    • To clear a media jam
    • To clear other media jams
    • Tips to avoid media jams
  • Print quality is unacceptable
    • Light print or fade
    • Toner specks
    • Dropouts
    • Vertical lines
    • Gray background
    • Toner smear
    • Loose toner
    • Vertical repetitive defects
    • Misformed characters
    • Page skew
    • Curl or wave
    • Wrinkles or creases
    • Toner scatter outline
  • Device control panel error messages appear
    • Resolving common error messages
    • Critical error messages
    • Alert messages
    • Warning messages
  • No copy came out
    • Is media loaded in the input tray?
    • Is the original loaded correctly?
  • Copies are blank, or images are missing or faded
    • Has the sealing tape been removed from the print cartridge?
    • Is the print cartridge low on toner?
    • Is the original of poor quality?
    • Does the original have a colored background?
  • Copy quality is unacceptable
    • Preventing problems
  • Media jams occur in the automatic document feeder (ADF)
    • Typical automatic document feeder (ADF) jam locations
    • To clear a media jam from the automatic document feeder (ADF)
  • Copy defects are apparent
    • Vertical white or faded stripes
    • Blank pages
    • Wrong original was copied
    • Too light or dark
    • Unwanted lines
    • Black dots or streaks
    • Unclear text
    • Reduced size
  • Scanned image is of poor quality
    • Is the original a second-generation photo or picture?
    • Is the image quality better when the document is printed?
    • Is the image skewed (crooked)?
    • Does the scanned image show blotting, lines, vertical white stripes, or any other defect?
    • Do graphics look different from the original?
  • Part of the image did not scan
    • Was the original loaded correctly?
    • Does the original have a colored background?
    • Is the original longer than 381 mm15 inches?
    • Is the original too small?
    • Are you using HP Director? (Macintosh only)
    • Is the media size correct?
  • The scan takes too long
    • Is your resolution or color level set too high?
    • Is your software set to scan in color?
    • Did you send a print job or copy job before you tried to scan?
    • Is your computer set for bidirectional communication?
  • Error messages appear
    • Common scanning error messages
  • Scan quality is unacceptable
    • Preventing problems
    • Blank pages
    • Too light or dark
    • Unwanted lines
    • Black dots or streaks
    • Unclear text
• Specifications
  • HP LaserJet 3020/3030 all-in-one series specifications
    • HP LaserJet 3020/3030 all-in-one series specifications
  • HP LaserJet 3030 all-in-one fax specifications
  • HP LaserJet 3020/3030 all-in-one series battery
• Regulatory Information
  • FCC regulations
  • Telephone consumer protection act (United States-hp LaserJet 3030 all-in-one only)
  • IC CS-03 requirements (hp LaserJet 3030 all-in-one only)
  • Regulatory information for the European Union countries/regions (hp LaserJet 3030 all-in-one only)
  • Safety statements
    • Laser safety statement
    • Canada DOC regulations
    • Laser statement for Finland
    • Korean EMI statement
    • Australia
  • Declaration of Conformity
  • Environmental product stewardship program
    • Protecting the environment
    • Ozone production
    • Energy consumption
    • Toner consumption
    • Paper use
    • Plastics
    • HP LaserJet printing supplies
    • HP printing supplies returns and recycling program information
    • U.S. returns
    • Non-U.S. returns
    • Paper
    • Material restrictions
    • Nederlands
    • For more information
  • Material safety data sheets
• HP limited warranty statement
  • HP LaserJet 3020 / 3030 all-in-one series ONE-YEAR LIMITED WARRANTY
• HP parts and accessories
  • Ordering hp parts and accessories
    • HP parts and accessories charts
  • HP LaserJet print cartridges
    • HP policy on non-hp print cartridges
    • To install a print cartridge
    • Storing print cartridges
    • Print cartridge life expectancy
    • Recycling print cartridges
    • Saving toner
• Service and support
  • Obtaining hardware service
    • To obtain hardware service
  • Extended warranty
  • Service information form
• Glossary
• Index