Document Outline

• HP e-Diagtools 3.5x User’s Guide
• 1 Pre-Boot Diagnostics and BIOS Errors
  • Overview
  • Pre-Boot Audio Signal and Beeps
  • BIOS Error Messages
  • What to Do if You Get a Pre-boot, BIOS, or e-Diagtools Error
    • Calling Your Support Provider
    • Troubleshooting the Error Yourself
  • e-Diagtools Online Troubleshooting
• 2 Starting e-Diagtools
  • Before Starting e-Diagtools
  • Starting e-Diagtools from the Utility Partition on your Hard Disk
    • Option 1: Starting e-Diagtools on new HP Business PCs
    • Option 2: Starting e-Diagtools on Other HP Computers (Including HP Notebook PCs)
  • If You Are Unable to Start e-Diagtools From the Hard Disk
  • Starting e-Diagtools from a CD-ROM
    • Which CD-ROM to Use
    • How to Start e-Diagtools
  • The e-Diagtools Main Menu
    • Help
    • Update BIOS (when available)
    • Update BIOS, Clearing its Settings (when available)
    • Run e-Diagtools
    • Support Ticket (when available)
    • Select Language
    • Exit
• 3 Updating the BIOS and Sending the Support Ticket
  • Overview of e-Diagtools e-Features
    • HP Business PCs and HP Workstations
    • HP Notebook PCs
  • Basic to Intermediate Users: Setting Up the e-Features
    • Before You Begin
    • Step 1: Open the e-Diagtools Networking Parameters Screen
    • Step 2: Set the BIOS Update Parameters
    • Step 3: Set the Parameters for Sending the Support Ticket
    • Step 4: Save the Parameters
  • Advanced Users: Setting Up the e-Features
    • Before You Begin
    • Step 1: Open the e-Diagtools Networking Parameters Screen
    • Step 2: Enter the Basic Network Parameters or Set to DHCP
    • Step 3: Set the BIOS Update Parameters
    • Step 4: Set the Parameters for Sending the Support Ticket
    • Step 5: Save the Parameters
    • HP Toptools
  • Information About The LAN Configuration Agent
  • Updating the BIOS
    • How To Update the BIOS
  • Sending the Support Ticket
    • How To Send the Support Ticket
• 4 e-Diagtools Hardware Detection
  • Overview of Hardware Detection
  • Hardware Detection Results
  • If a Component is Not Detected
• 5 e-Diagtools Basic System Test
  • Overview of the Basic System Test
  • How to Run the Basic System Test
  • Test Result: PASSED
  • Test Result: WARNING or FAILED
    • Important Recommendation
  • What is Tested
• 6 Advanced System Tests
  • Overview of the Advanced System Tests
  • How to Enter the Advanced System Tests
  • How to Run an Advanced System Test
  • Test Result: PASSED
  • Test Result: WARNING or FAILED
    • Important Recommendation
• 7 The Support Ticket
  • What is the Support Ticket?
  • Using the Support Ticket Functions
    • Accessing the Support Ticket Screen
    • Performing Actions in the Support Ticket Screen
• 8 e-Diagtools for Windows
  • What is e-Diagtools for Windows?
  • “e-Diagtools for Windows” Commands
    • Support Ticket
    • BIOS Options
    • Download and Update
  • Connection Parameters
    • Info
• 9 HP Customer Care Service and Support
  • Your HP Authorized Reseller
  • Hewlett-Packard Support and Information Services
  • HP Customer Care Center Phone Numbers
• Glossary