Software installation troubleshooting – HP 2600/2700 User Manual
Page 178
you experience problems, the USB cable might need to be replaced. Also
verify that the cable does not exceed 3 meters (9.8 feet) in length.
●
Make sure your computer is USB ready. Some operating systems, such as
Windows 95 and Windows NT, do not support USB connections. Check the
documentation that came with your operating system for more information.
●
Check the connection from your HP all-in-one to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of your HP all-
in-one. Make sure the other end of the USB cable is plugged into a USB port
on your computer. After the cable is connected properly, turn your HP all-in-
one off and then on again.
●
Check other printers or scanners. You might need to disconnect older products
from your computer.
●
If your HP all-in-one is networked, see the Network Guide that came with your
HP all-in-one.
●
After you check the connections, try restarting your computer. Turn your
HP all-in-one off and then on again.
●
If necessary, remove and then install the HP Image Zone software again. For
more information, see
Uninstall and reinstall the software
For more information on setting up your HP all-in-one and connecting it to your
computer, see the Setup Guide that came with your HP all-in-one.
I received a message on the color graphics display about a paper jam or a
blocked carriage
Solution
If either a paper jam or blocked carriage error message appears on the color
graphics display, there might be some packing material inside the HP all-in-one.
Lift open the print-carriage access door to expose the print cartridges and remove
any packing material (such as tape or cardboard) or any other foreign objects
blocking the carriage path.
Software installation troubleshooting
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see
.
User Guide
175
Troubleshooting
information