Heat & Glo Fireplace ST-38HV-AU - Manual (Page 35)

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In order to presumptively establish the dates to which your HEAT & GLO Limited 10 Year Warranty runs, you must
mail the completed warranty card to HEAT & GLO, a brand of Hearth & Home Technologies Inc., 20802 Kensington
Boulevard, Lakeville, MN 55044, within 60 days of the date of fireplace installation. If you fail to do so, you may be
required to prove the date of installation before warranty work can be performed.
The warranty exclusions and limitations of liability are effective upon installation of the fireplace.
Subject to the conditions set forth herein, HEAT & GLO, a brand of Hearth & Home Technologies Inc. ("HEAT & GLO")
extends the following warranty with respect to HEAT & GLO, a brand of Hearth & Home Technologies Inc..
If HEAT & GLO is reasonably satisfied that any part or portion of the fireplace covered by this Limited Warranty is
defective in material or workmanship under normal use and service as described in the Operating Instructions,
HEAT & GLO will take the following actions:
1. If the defect is reported during the first year from the date of installation (stainless steel burners and fiber logs are
covered for 3 years), HEAT & GLO will replace or repair the defective components at its sole expense. The decision
whether to replace a component shall be made at HEAT & GLO's sole discretion. This Limited Warranty does
not cover components broken during shipping, misuse or careless handling. HEAT & GLO shall be not responsible
for any indirect, incidental, or consequential damages or for any costs other than those incurred by HEAT & GLO
to repair or replace the defective component. If components (including venting) other than factory approved
components are used, all warranty and liability on the fireplace is voided. Defects reported after the first year
will not be covered by warranty unless they fall within the purview of paragraph 2 or 3 below.
2. If the following defects are reported during the second year after the date of installation, HEAT & GLO will supply
replacement parts at the current wholesale price: defective electrical or manual components, optional components
or accessories, and glass panels (not including glass panels broken during misuse or careless handling). HEAT
& GLO shall not be responsible for any labor, transportation or other costs. Furthermore, it shall not be liable for
any indirect, incidental or consequential damages.
3. HEAT & GLO will replace or repair a defective firebox or heat exchanger, at any time during the 10 years from the
date of installation. The decision whether to replace the defective component shall be made at HEAT & GLO's sole
discretion. HEAT & GLO shall not be responsible for any indirect, incidental or consequential damages or for any
costs other than those incurred by HEAT & GLO to repair or replace the defective component.
This Limited Warranty is the exclusive remedy available to you. If HEAT & GLO cannot effectively resolve a warranty
problem in an expedient and cost-effective manner, it can discharge its entire warranty liability by refunding the price
of the product to you.
Products made by other manufacturers, whether sold with the fireplace or added thereafter, are NOT covered by this
Limited Warranty. The use of other unauthorized components will make this warranty null and void. This Limited
Warranty will also be void if the appliance is not installed by a qualified installer in accordance with the Installation
Instructions. Furthermore, the Limited Warranty will be void if the fireplace is not operated, at all times, according
to the Operating Instructions furnished with the fireplace. Any service work must be performed by authorized service
representatives.
EXCEPT TO THE EXTENT PROVIDED BY LAW, NO OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THE
FIREPLACE PRODUCT. In States that do not allow limitations on how long an implied warranty lasts, or do not allow
exclusion of indirect damages, those limitations or exclusions may not apply to you. You may also have additional
rights not covered in this Limited Warranty.
HEAT & GLO reserves the right to make changes at any time, without notice, in design, material, specifications and
prices. It also reserves the right to discontinue styles and products.
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LIMITED 10 YEAR WARRANTY
HEAT & GLO, a brand of Hearth & Home Technologies Inc.