FORD 2000 Mustang - Manual (Page 203)

• the name of the dealer(s) who sold or serviced
the vehicle
• a brief description of your unresolved concern
• a brief summary of the action taken by the
dealer(s) and Ford Motor Company
• the names (if known) of all the people you
contacted at the dealership(s)
• a description of the action you expect to resolve
your concern
You will receive a letter of explanation if your
application does not qualify for Board review.
Oral presentations
If you would like to make an oral presentation,
indicate YES to question #6 on the application.
While it is your right to make an oral presentation
before the Board, this is not a requirement and the
Board will decide the case whether or not an oral
presentation is made. Oral presentation may be
requested by the Board as well.
Making a decision
Board members review all available information
related to each complaint, including oral
presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any
time by either party.
Every effort is made to decide the case within 40
days of the date that all requested information is
received by the Board. Since the Board generally
meets once a month, it may take longer for the
Board to consider some cases.
After a case is reviewed, the Board mails you a
decision letter and a form on which to accept or
reject the Board’s decision. The decisions of the
Board are binding on Ford (and, in some cases, on
the dealer) but not on consumers who are free to
pursue other remedies available to them under state
or federal law.
Customer assistance
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