Motorola MTP810 EX - Manual (Page 21)

1 - 2 SCOPE & WARRANTY
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Warranty and Service Support
Motorola offers long term support for its products. This support includes full exchange and/or repair
of the product during the warranty period, and service/ repair or spare parts support out of warranty.
Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Dealer or Distributor or
Reseller contract. These conditions may change from time to time and the following notes are for
guidance purposes only. In instances where the product is covered under a "return for replacement"
or "return for repair" warranty, a check of the product should be performed prior to shipping the radio
back to Motorola. This is to ensure that the product has been correctly programmed or has not been
subjected to damage outside the terms of the warranty.
Prior to shipping any radio back to the appropriate Motorola warranty depot, please contact
Customer Resources or your Motorola dealer, distributor or reseller. All returns must be
accompanied by a Warranty Claim Form, available from your Customer Service representative or
Motorola Online Extranet (MOL) or your Motorola dealer, distributor or reseller (refer to list in
Appendix A). Products should be shipped back in the original packaging, or correctly packaged to
ensure no damage occurs in transit.
After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways.
• Motorola’s Managed Technical Services (MTS) offers a repair service to both end users and
dealers at competitive prices.
• MTS supplies individual parts and modules that can be purchased by dealers who are
technically capable of performing fault analysis and repair.
NOTE: Only Motorola Own Service Centres or Approved Motorola Service Partners can
perform these functions. Any tampering by non-authorised Service Centres voids
the warranty of your radio. Please check with Motorola representatives or visit
http://www.motorola.com/governmentandenterprise to find out about Motorola
Own Service Centres.