Moxi Version 4.1 - Manual (Page 79)

Media Center User Guide © 2006 by Digeo, Inc. All rights reserved.
Troubleshooting
72
This chapter contains troubleshooting information for basic issues
related to your media center or Moxi Mate. If these tips do not resolve
the issue, contact your service provider for further assistance.
Media center troubleshooting
This section addresses issues related to the media center.
Audio and video problems
The following procedures address connectivity and configuration
issues between the cable drop, TV, and the media center.
No video displayed
1. Check the cabling between the media center and the TV to make
sure it is connected correctly and securely.
2. Verify that the TV has the proper video settings (line 1, channel 3, S-
Video, and so on).
3. Verify that the V-Chip in the TV is disabled. Instead, use the parental
controls on the media center to control viewing. See Parental
Controls on page 35 for more information.
Use the front panel controls to manually set the video resolution.
1. Simultaneously press the Live TV and OK buttons to display the cur-
rent mode.
2. Use the channel up and down buttons to select the mode. The
modes available are SD (for 480i), 480p, 720p, and 1080 (for 1080i).
Static on screen or poor picture quality
1. Make sure the media center and the TV are turned on.
2. Check that all cables are connected to the proper ports and are
secure.
3. Verify that the TV is tuned to the correct video input.
TV audio and video out-of-sync
1. Make sure the audio outputs from the media center are connected
directly to the audio output device and are not passed through any
intermediate device.
2. Reset the media center by pressing and holding the reset button until
the LED display begins to change (starting with 0000). Allow about
five minutes for the system to start.
Cannot change TV channels
1. Check the cabling between the media center and the TV.
2. Begin recording and then try changing the channel.
3. Bypass the media center and verify that the TV displays video. If not,
there is a problem with the signal.
4. Make sure the remote has fresh batteries.
5. Make sure the remote is programmed properly and is set to the
proper device mode. (See Using and programming the remote on
page 41 for more information.)