Motorola 6816101H01-A User Manual
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1-2
Warranty and Service Support
2.2
After Warranty Period
NOTE
For service technicians in the Latin America Countries Region
After Warranty Period claims in the Latin America Countries region are handled through the
Motorola Authorized Service Provider (SAM) Network. To find the nearest SAM, please go
to Motorola Resource Center in Motorola Online at.
After the Warranty period, Motorola continues to support its products in two ways.
1.
Motorola's Managed Technical Services (MTS) offers a repair service to both end users and
dealers at competitive prices.
2.
MTS supplies individual parts and modules that can be purchased by dealers who are techni-
cally capable of performing fault analysis and repair.
2.3
Piece Parts
NOTE
For service technicians in the Latin America Countries Region
All part orders should be directed to your local Parts Distributors.
Some replacement parts, spare parts, and/or product information can be ordered directly. If a
complete Motorola part number is assigned to the part, it is available from Motorola
‟s Managed
Technical Services (MTS). If no part number is assigned, the part is not normally available from
Motorola. If the part number is appended with an asterisk, the part is serviceable by Motorola Depot only.
If a parts list is not included, this generally means that no user-serviceable parts are available for that kit
or assembly.
All orders for parts/information should include the complete Motorola identification number. All part
orders should be directed to your local MTS office. Please refer to your latest price pages.
2.4
Technical Support
NOTE
For service technicians in the Latin America Countries Region
For Technical Support in the Latin America Countries Region, please open a case using the
"Contact Us" feature within Motorola Online at.
Technical support is available to assist the dealer/distributor in resolving any malfunction which may
be encountered. Initial contact should be by telephone wherever possible. When contacting
Motorola Technical Support, be prepared to provide the product model number and the unit
‟s serial
number.
2.5
Further Assistance From Motorola
You can also contact the Customer Help Desk through the following web address:
NOTE
Only Motorola Service Centers or Approved Motorola Service Dealers can perform these
functions. Any tampering by non-authorized Motorola Service Centers voids the warranty of
your radio. To find out more about Motorola and its approved Service Centers, please visit