Troubleshooting, Contact information – Motorola VT1000v User Manual
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VT1000v Series Voice Terminal User Guide
Troubleshooting
If the solutions listed here do not solve your problem, check your broadband modem user guide or contact your VoIP provider.
Contact Information
For technical support, contact your VoIP provider.
Problem
Possible Solutions
Green POWER light is off
Check that the AC power adapter is properly plugged into the electrical outlet and the
Motorola voice terminal.
Check that the electrical outlet is working.
Cannot send or receive data
or calls; no dial tone
Check whether the telephone line cord is connected to the Motorola voice terminal.
Check all other cabling between the modem, Motorola voice terminal, computer, and if applicable, routers. Be sure you
used the cables provided with the Motorola voice terminal. All Ethernet cables must be straight-through cables.
Check the lights on the modem front panel. For example, on the Motorola SURFBoard cable modem, the first light from
top to bottom that is off indicates the error. For information, see your broadband modem user guide.
To establish network connectivity, it is often helpful to follow the correct sequence. Be sure you complete the installation
steps in the order specified in “Installation With A Single Computer” on page 8 or “Installation With A Home Network” on
page 10.
VT1000User.book Page 21 Monday, November 3, 2003 4:19 PM