Matrox Electronic Systems ATC RG-200DL - Manual (Page 14)

14 Matrox RG Series – User Guide
Customer support
Matrox Web
Matrox is on the Internet with a World Wide Web (WWW) site. Our Web site has product literature,
press releases, technical material, a sales office list, trade show information, and other relevant
material.
„ Visit the Matrox Graphics Web site at www.matrox.com/graphics .
„ E-mail questions or comments regarding the site to [email protected] .
If you have a problem
Matrox values your business and offers professional support for your Matrox product. For product
support, contact your Matrox representative or visit our technical support Web site at
www.matrox.com/graphics/support/ .
Information we need
Please give a complete description of the problem, and include:
„ Matrox card serial number, model number, revision number, BIOS number, driver type
and version, and memory address at which the Matrox card is installed.
„ Computer brand and model name.
„ Monitor brand and model name.
„ Operating system, version, and service pack.
„ Brand and model of any other cards and devices installed on your system.
Program specific problems
If a problem appears with a specific program, please give us the following information:
„ Display settings (color palette, display resolution, and so on) applied when the problem
occurs.
„ If possible, take note of the file and segment address that caused the problem.
„ Detailed steps known to cause the bug, so we can reproduce it.