Mitel 8520 - Manual (Page 42)

Call Features
Page 30 Mitel ® 8520 Telephone User Guide – Issue 14, June 2010
Using Mute
You can use Mute to temporarily turn off your microphone, preventing the other party on the call
from hearing you.
To mute or unmute the microphone:
While on a call, the MUTE button. MICROPHONE MUTE ON appears. When the
microphone is muted, the Mute button lamp is lit. Press the MUTE button again to unmute
the microphone.
Placing Calls On Hold
You can place calls on either Individual Hold or System Hold.
• Individual Hold: Places an internal or external call on hold at your telephone.
• System Hold: Places an external call on hold in the system. You can then pick up the call
from any phone that indicates a flashing Call button for the call, including the telephone
that placed it on hold.
To place a call on Individual Hold:
1. Press (Hold). ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press (Special), and then dial 335. ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place a call on hold and answer a waiting call:
Press (Hold), and then press the flashing IC or Call button.
To return to a call that is on hold:
Press (Hold), and then lift the handset or press (Speaker). <Caller> WAS
HOLDING appears.
Entering a Hookflash
Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:
While off-hook, press (Special), and then dial 330.