Mitel 8520 - Manual (Page 71)

Index
Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 Page 59
A
Abbreviations 3
About Your Phone 2
About Your Telephone 2
Account Codes, using 28
ACD Hunt Group Wrap-Up Timer, stopping 52
ACD Hunt Groups
logging in 51
logging out 52
Additional Programmable Buttons 13
Agent Help
accepting or rejecting 53
requesting 52
Agent Help Calls, accepting or rejecting 53
Agent Help, requesting 52
Agent, ACD hunt group 51
Angle
adjusting 9
viewing 9
Audio Problems 56
Automatic
access, using 19
call access, using 19
trunk answer, using 20
Automatic Call Access 19
Automatic Trunk Answer 20
B
Background Music, listening 10
Barge-In, using 54
Button Assignments, viewing 17
Buttons 5
C
Call Forward
Manual 33
System 33
using 33
Call Logging 38
Call Logs, using 38
Callback, requesting (queuing the phone) 21
Caller ID Information
displaying 32
viewing 32
Calls
answering 19
camping-on to phone 21
conference 36
placing 36
emergency, placing 21
external 22
external, placing 22
forwarding 33
internal 21
logs, using 38
monitoring 53
muting the microphone 30
phone, queuing for 21
picking up (reverse transferring) 31
placing 21
placing internal (IC) 21
recording 37
redirecting 20
stealing 53
transferring 31
waiting 19
Calls On Hold, placing 30
Calls to External Numbers, transferring 31
Calls to Other Extensions, transferring 31
Camp-On, using 21
Characters, entering dialpad 11
Codes
account 28
default system access 14
feature, default 14
Outgoing Call access 21, 22
Comfort and Safety Tips 6
Conference
dropping 36
transferring 36
Conference Calls
adding a party to 36
dropping out of 36
ending 37
placing 36
transferring 36
Conference Party, adding 36
Configuration Assistant, accessing 39
Contact Information 55
Contrast, changing 10
Index