Inter-Tel CS-5400 - Manual (Page 157)

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
UCD Hunt Group Priority List
Page 139
hunt group endpoint answers the call. However, if the caller does not dial a valid digit transla-
tion option, the call will be pulled back if a hunt group member answers.
A Call Routing Announcement application’s message can be programmed to include the
caller’s queue position and/or estimated wait time. The queue position announcement tells the
caller how many calls are ahead of his or her call. This includes calls being served and waiting
calls (however, all calls being served count as one call). The estimated wait time is based on a
programmed Average Connect Time Per Call multiplied by the number of calls ahead of the
caller in the queue, divided by the number of available hunt group members (avg. connect time
per call
× no. of waiting calls ÷ available members). For details, refer to “Call Routing
Announcement’’ on page 265 .
If a voice processing system application is used as an announcement or overflow endpoint or
as the recall destination, and the system is unable to communicate with the voice processing
system, outside calls will not be sent to the announcement or overflow application. They will
continue to camp on to the hunt group.
UCD Hunt Group Priority List
Some endpoints may be members of more than one UCD hunt group. For this reason, hunt
groups are assigned a “priority level.” The priority level determines which hunt group’s calls
should be received first when calls ring in or camp on to several hunt groups at once.
UCD priority levels range from 0 (low) to 75 (high). If an endpoint is a member of multiple
hunt groups that have the same priority level, calls received by those hunt groups will be
queued in the order they were received by the telephone system. (Non-UCD hunt groups are
treated as if they have a priority level of 0.)
Figure 7. UCD Hunt Group Priority Levels
NOTE
Standard Display, Associate Display, Axxess Basic, Eclipse Basic, Model 8500,
8520, and 8560 Phones do not send DTMF tones on intercom calls and therefore
cannot stop circulating through the hunt group by dialing a digit.
PRIORITY LEVELS
Calls ring in or
camp on to all
hunt groups
PRIORITY
LEVEL
1
8
0
HUNT GROUP
Ext. 2000
HUNT GROUP
Ext. 2001
HUNT GROUP
Ext. 2002
2
1
3
ORDER CALLS
ARE RECEIVED