Intercom camp on and queue callback, Camp on – Inter-Tel CS-5400 User Manual
Page 196
System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Page 178
Intercom Camp On and Queue Callback
c.
If you dial an invalid number, you hear reorder tones. Display endpoints show
INVALID NUMBER. If you do not have an assigned Attendant and you dialed 0,
the display shows NO ATTENDANT PROGRAMMED. If you dialed a hunt
group number with no assigned endpoints, the display shows NO MEMBERS IN
HUNT GROUP.
d.
If the called endpoint is busy, the display shows <username> IS BUSY. You have
the following options (in addition to the menu buttons described previously):
1.
Disconnect: Hang up and try later. If dialing handsfree (Inter-Tel endpoints
only), press the Speaker button to disconnect.
2.
Camp on: Do not hang up, your call camps on. When the called endpoint is
available, a private call is placed. Refer
for details.
3.
Request a callback (queue): This is similar to camping on except that you
hang up and wait for the busy endpoint to become available. (For more infor-
mation, refer to
.) Executive Display, Professional Display, and
Model 8560 endpoint users can press the QUEUE menu button.
e.
If you hear a repeating signal of four fast tones and a pause, the endpoint is in
Do-Not-Disturb. You can use the Queue Callback feature or, if enabled on your
endpoint, use the Do-Not-Disturb Override feature to place a nonhandsfree call to
the endpoint by pressing the Special button and entering the Do-Not-Disturb
Override feature code (373) or pressing the
OVERRIDE DND
menu button.
f.
If the called endpoint is busy, in Do-Not-Disturb, or there is no answer, you can
leave a message waiting indication with the endpoint itself or with the endpoint’s
message center. For details, refer to
. Executive Display, Professional
Display, and Model 8560 endpoint users can press the LEAVE MESSAGE or
LEAVE VOICE MAIL menu button.
g.
If the called station is a busy endpoint, and if all the necessary conditions for
OHVA are enabled, you can complete the call using the Off-Hook Voice
Announce feature. For a complete explanation of this feature, refer to “Off-Hook
Voice Announce (OHVA)’’ on
.
Intercom Camp On and Queue Callback
Camp On and Queue Callback requests allow the caller to wait for an available resource. A
user waiting for a specific resource (a trunk or a endpoint) will be served before a user waiting
for a group that contains that specific resource (trunk group or hunt group). This includes
camped on Emergency Call feature calls—if the Emergency Call feature uses a trunk group,
requests for specific trunks will be processed ahead of the emergency call.
Camp On
When a user calls a busy endpoint or hunt group, the system sends a busy signal. The caller
can wait off-hook to camp on (after the Camp On timer expires) and hear music while waiting
until the called endpoint is available. The system periodically sends Call Waiting signals to the
busy endpoint(s).
A user can camp on to busy endpoints on other nodes and will hear the other node’s music-on-
hold while camped on.
If an endpoint enables Do-Not-Disturb while an intercom call is camped on, the camped-on
caller is removed from the camped on state and that caller receives Do-Not-Disturb indications
(see
). Intercom callers cannot camp on to an endpoint that is in Do-Not-Disturb.
To camp on to an extension number:
•
All Inter-Tel endpoints: If you hear a busy signal when calling an extension number
and want to camp on, do not hang up. If Music-On-Hold is enabled, you hear music