Troubleshooting, Solution symptom possible problem – SDI Technologies IHOME IP42 User Manual

Page 11

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iP42 does not turn on AC adaptor isn't plugged into a working wall

socket or not plugged into the power supply
jack on back of the unit

Plug the AC adaptor into a working wall socket and plug the
connector into the supply jack on the unit

iP42 requires a reset

If unit is plugged in and doesn't respond, try resetting the unit by
following these steps:

a) remove iPhone/iPod from dock
b) unplug unit from power source
c) remove back up batteries
d) wait a few minutes, then resume use

iPhone/iPod is not docked properly

Remove your iPhone/iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPhone/iPod. Then reseat it in the dock.

Battery Low icon
always flashing

Batteries are weak

Replace with new batteries

Batteries were not installed properly

Check to make sure the polarity ( + and – ends) matches the
diagram in the battery compartment

iPhone/iPod does
not respond to the
unit/iPod is playing
but no sound comes
out

iPhone/iPod is not docked properly

Remove your iPhone/iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPhone/iPod. Then reseat it in the dock.

Your iPhone/iPod software is too old

Upgrade software on your iPhone/iPod via iTunes on your
computer

iPhone/iPod is locked up/plays but no
sound comes out

Check the volume setting. Make sure your iPhone/iPod is working
properly before docking into the unit. Please refer to your iPhone/iPod
manual for details. See above for software upgrade information.
You may need to reset your iPhone/iPod. Refer to your iPhone or
iPod user guide for details on how to perform a reset.

Using 1

st

or 2

nd

generation iPod, iPod

Shuffle or other devices.

iP42 cannot control those iPod models or other devices.

iPhone/iPod
didn’t
charge up

iPhone/iPod is not installed properly

Remove your iPhone/iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPhone/iPod. Then reseat it in the dock.

iPhone/iPod is locked up/ frozen

iPhone/iPod battery has problem

Please make sure your iPhone/iPod is working properly before
docking into the unit. Please refer to your iPhone/iPod manual for
details.

9

Troubleshooting

Solution

Symptom

Possible Problem

No sound from iP42

Volume is set too low on iP42

Make sure volume is turned up

Move unit away from potential sources of external interference such
as computers, modems, wireless devices (routers) or fluorescent
light.

iP42/iPhone/iPod
performance is erratic

The iP42 is reacting to external interference

iP42 doesn’t respond

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