Soho NBG800 - Manual (Page 56)

48 SOHOware ® Secure Cable/DSL Router
5. You can’t view a PC’s name or its IP address in the DHCP IP Address
Assignments page, though it can still access the Internet.
Each time the BroadGuard is powered-off, the DHCP IP Address Assignments
information will be cleared, even though your computer may still be switched on.
To prevent this problem:
step1. Shut down your PC
step2. Power your BroadGuard on
step3. Turn your PCs on
6. I can connect to the BroadGuard, but can't get outside connections
Ensure that all of your cabling is properly connected and that all of the
BroadGuard’s cable/DSL and LAN LEDs are correctly illuminated.
Power down your cable/DSL modem and BroadGuard for a few seconds.
Then turn the cable/DSL modem on. After the modem goes through its self-
test, turn the BroadGuard on. After the BroadGuard goes through its self-test,
check whether you can get an outside connection.
Ensure that your cable or DSL modem is DHCP-capable.
Make sure all broadband connection setup is correct.
The problem may be caused by your BSP (Broadband Service Provider)
issuing a different IP address from time to time. The BroadGuard gets its
public IP from the BSP’s DHCP server automatically. The BroadGuard must
renew the public IP if the BSP cancels the originally assigned IP address.