Samsung FTQ307NWGX - Manual (Page 62)

62_ Troubleshooting
PROBLEM POSSIBLE CAUSE SOLUTION
Brown streaks or
specks Boilovers have been cooked onto
the surface. Use the blade scraper to remove soil. •
See the section on care and cleaning of •
the glass cooktop on page 54.
Areas of
discoloration with
metallic sheen Mineral deposits from water and
food have been left on the surface
of the cooktop. Remove using a ceramic-glass cooktop •
cleaning cream.
Use cookware with clean, dry bottoms. •
The oven will not
self-clean. The oven temperature is too high
to set a self-clean operation. Allow the range to cool and reset the •
controls.
The oven controls have been set
incorrectly. See the section on self-cleaning on page •
49.
A self-cleaning cycle cannot be started if the oven lockout feature has been
activated or if a Induction cooktop surface element is on.
“Crackling” or
“popping” sound This is the sound of the metal
heating and cooling during
both the cooking and cleaning
functions. This is normal. •
Excessive smoking
during a self-
cleaning cycle There is excessive soiling in the
oven. Press the • CLEAR/OFF pad. Open the
windows to rid the room of smoke. Wait
until the self-cleaning cycle is cancelled.
Wipe up the excessive soil and reset the
oven for self-cleaning.
The oven door will
not open after a
self-cleaning cycle. The oven is too hot. Allow the oven to cool. •
Oven not clean after
a self-cleaning cycle The oven controls were not set
correctly. See the section on self-cleaning on page •
49.
The oven was heavily soiled. Wipe up heavy spillovers before starting •
the self-cleaning cycle. Heavily soiled
ovens may need to self-clean again or for
a longer period of time.
Steam from the vent When using the convection
feature, it is normal to see steam
coming out of the oven vent.
This is normal. •
As the number of racks or amount
of food being cooked increases,
the amount of visible steam will
increase.
Burning or oily odor
emitting from the
vent This is normal in a new oven and
will disappear in time. To speed the process, set a self-cleaning •
cycle for a minimum of 3 hours.
See the section on self-cleaning on page •
49.
Strong odor An odor from the insulation around
the inside of the oven is normal
for the first few times the oven is
used. This is temporary. •
Fan noise A convection fan may automatically
turn on and off. This is normal. •
Oven racks are
difficult to slide. The shiny, silver-colored racks
were cleaned in a self-cleaning
cycle. Apply a small amount of vegetable oil to •
a paper towel and wipe the edges of the
oven racks with the paper towel.
Display goes blank. A fuse in your home may be blown
or the circuit breaker tripped.
Replace the fuse or reset the circuit •
breaker.
FTQ307NWGX_XAC DG68-00229A.indb 62 2009-07-13 1:31:09