SIIG 101828 - Manual (Page 38)

Page 34
TROUBLESHOOTING
1) Software Installation Problems
a) Make sure the FlashLink Data Logger is not connected to the PC.
b) Close all applications and shut down the PC completely. Restart the
computer* and install the software again.
c) If you are still experiencing problems installing the software contact
DeltaTRAK Inc., Technical Support for assistance.
2) FlashLink Communication Problems
a) Always start the In-Transit FlashLink Software before connecting the
FlashLink Data Logger.
b) Verify that the FlashLink Data Logger and the data cable, or the
FlashLink Data Logger and PC parallel port (i.e. if directly connected)
are firmly connected. Click on the Current Status icon to check the
connection.
c) Replace the data cable that connects the FlashLink Data Logger to the
PC parallel port. Click on the Current Status icon to check the
connection.
d) Disconnect the FlashLink Data Logger and restart the PC*. Start the In-
Transit FlashLink Software, reconnect the FlashLink Data Logger and
click on Current Status icon.
e) If you are still experiencing problems establishing communication
contact DeltaTRAK Inc., Technical Support for assistance.
* If problems persist, push “Ctrl + Alt + Delete” keys at the same time once
and “End Task” on all programs in list except “systray” and “explorer” then
retry.