Samsung IPOLIS SNP-3300 - Manual (Page 101)

Troubleshooting
97
Problem Solution
Audio is not working
ƒ Please check the audio is selected
from admin page.
ƒ Please check speaker volume from
the viewer.
ƒ In case input sound through
microphone at Viewer is not outputted
through Audio Out of server, please
check whether Audio Out channel is
selected at admin page. Or check
whether microphone is available at
Viewer.
ƒ Please check audio driver is working
in user’s PC.
Video is stopped ƒ Please check whether network cable
of 30X PTZ Network Camera SNP-
3300 is correctly connected
ƒ In case user uses hub or IP router,
check whether these network
equipments are working properly.
ƒ Open MS-DOS window and check
whether 30X PTZ Network Camera
SNP-3300 is connected to network.
No image from web
viewer ƒ Click ‘refresh (shortcut; F5) ’ button at
browser to recall the page
ƒ Check whether power of camera and
network cable is properly connected.
ƒ Check whether computer is connected
to network.
ƒ If you use hub or router, check
whether such equipments are properly
operated.
(Note: Open MS-DOS window and
enter network ID of camera at ping
192.168.1.100)
ƒ Connect to Admin page to check
whether video output is selected.