Sony Multi-Profile CCD Box Type Network Camera HQ1 - Manual (Page 62)

Network Camera User’s Guide
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holding down more than 3 seconds on the device.
2. Reconfigure the device.
Forgot the IP address of
the device. Check IP address of device by using the IPWizard.exe
program or by UPnP discovery.
IPWizard program
cannot find the device. • Re-power the device if cannot find the unit within 1 minutes.
• Do not connect device over a router. IPWizard program
cannot detect device over a router.
• If IP address is not assigned to the PC which running
IPWizard program, then IPWizard program cannot find
device. Make sure that IP address is assigned to the PC
properly.
• Antivirus software on the PC might interfere with the setup
program. Disable the firewall of the antivirus software during
setting up this device.
• Check the firewall setting of your PC or Notebook.
Internet Explorer does
not seem to work well
with the device Make sure that your Internet Explorer is version 6.0 or later. If
you are experiencing problems, try upgrading to the latest
version of Microsoft’s Internet Explorer from the Microsoft
webpage.
IPWizard program fails
to save the network
parameters. • Network may have trouble. Confirm the parameters and
connections of the device.
Access this device
Cannot access the login
page and other web
pages of IR Network
Camera from Internet
Explorer
• Maybe the IP Address of the IR Network Camera is already
being used by another device or computer. To confirm this
possible problem, disconnect the IR Network Camera from
the network first, and then run the PING utility to check it out.
• Maybe due to the network cable. Try correcting your
network cable and configuration. Test the network interface
by connecting a local computer to the IR Network Camera via
a crossover cable.
• Make sure the Internet connection and setting is ok.
• Make sure enter the IP address of Internet Explorer is
correct. If IR Network Camera has a dynamic address, it may
have changed since you last checked it.
• Network congestion may prevent the web page appearing
quickly. Wait for a while.
The IP address and Subnet Mask of the PC and IR Network
Camera must be in the same class of the private IP address
on the LAN.
• Make sure the http port used by the IR Network Camera,
default=80, is forward to the IR Network Camera’s private IP
address.
• The port number assigned in your IR Network Camera might
not be available via Internet. Check your ISP for available
port.
• The proxy server may prevent you from connecting directly
to IR Network Camera, set up not to use the proxy server.
• Confirm that Default Gateway address is correct.
• The router needs Port Forwarding feature. Refer to your