F | troubleshooting 69 – Socket Mobile Cordless Hand Scanner User Manual

Page 70

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SYMPTOM:
While scanning with the CHS, I turned off the Pocket PC, or my
Pocket PC entered suspend mode. Now my Pocket PC won’t turn on
again.

POSSIBLE REASONS

SOLUTION

This is a known problem with the
Widcomm stack (built into HP
h221X iPAQ Pocket PCs with
ROM version 1.00).

Soft reset the Pocket PC by
pressing the reset button.


SYMPTOM:
While scanning with the CHS, I turned off the Pocket PC, or my
Pocket PC entered suspend mode. Now the CHS won’t reconnect to
my Pocket PC.

POSSIBLE REASONS

SOLUTION

There is a problem with the
Widcomm stack on some Pocket
PCs where the CHS can be
discovered but fails to
communicate. Affected units
include the HP iPAQ models
h221X with ROM version 1.10
and h1945.

Soft reset the Pocket PC by
pressing the reset button.

70 | APPENDIX F TROUBLESHOOTING

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