KiSS Networked Entertainment DP-450 User Manual
Page 21
20
21
KiSS Instant Repair Service
If the DVD player is STILL UNDER WARRANTY, KiSS Technology A/S will pay freight costs back and forth to the customer.
Please follow the instructions given by the HelpDesk. Always remember to write the RMA number (provided by the HelpDesk)
on the freight bill. If the DVD player is NOT UNDER WARRANTY, all costs must be held by the customer.
There are three ways to get an RMA number. “An RMA number is a reference number generated in every single case for
administrative purposes.”
1. By fax or e-mail: Fax: +45 44 78 41 48 and e-mail:
: Enclose the error description, serial no., invoice no.,
copy of the invoice/sales ticket and warranty.
2. Personal contact: Phone KiSS’s Help Desk at +45 70 26 82 70 and request an RMA number.
3. From the dealer: take the product to the dealer, where it was purchased.
Important: Never send the product to be repaired without obtaining an RMA no. first. Otherwise it will be rejected. The
product must always be packed properly, otherwise the product warranty will be discontinued. (Packaging can be purchased
from KiSS Technology at the market price.)
Retrieval and delivery to the end user.
The product can be picked up from and delivered directly to the end user. To do so, the end user must follow the HelpDesk’s
instructions at the time of the RMA enquiry. If these instructions are not followed, the end user will be charged an extra
cost that must be paid on delivery.
Warranty certificate
KiSS Technology A/S provides a twenty-four (24) month warranty from the date of purchase against material and
manufacturing defects. In the event of defects covered by the warranty, the product must be returned to the dealer that
sold the product, or refer to the enclosed appendix on the KiSS Instant Repair Service. The expected time of repair, including
transport, is approximately five working days (except for outlying areas).
If any problems arise, information on our authorised service centres is available at the following address, or from the dealer
that sold the product.
KiSS Technology A/S, Slotsmarken 10, DK 2970 Hørsholm, Denmark
Hotline (user support) +45 45 17 00 07, HelpDesk (repair support) +45 70 26 82 70
Information we must receive before repairing the product:
Model name: KiSS DVD Player DP-450
Serial no.:
RMA no.:
Copy of the invoice or sales ticket
The dealer’s name, address and phone no.
Personal information: Name, address, post code/city, phone no. and e-mail address (optional).
Your signature
Dealer’s stamp and signature
Date
Terms of Warranty
1. The warranty is only valid on presentation of a correctly completed warranty certificate and sales ticket, and if the serial
number on the product is fully legible.
2. The obligations of KiSS Technology are limited either to repair or replacement of defective components. The repair or
replacement of defective components is based on an assessment by KiSS Technology.
Exchange is only possible if the repair cannot be performed.
3. Warranty repairs must be performed by an authorised KiSS Technology dealer, or an authorised service centre. No
remuneration is provided for repairs performed by unauthorised workshops. Any repairs or damage to the product caused
by unauthorised intervention are not covered by this warranty.
4. This product will not be viewed as defective, neither in materials nor in manufacture, if adaptation to national, local,
technical or safety-related requirements is required in countries other than the specific country for which the product was
originally designed and manufactured.
5. This warranty does not cover these types of adaptations, and no remuneration will be offered for these types of adaptations
or for any consequential damages. The warranty does not cover the following:
a) Periodic inspection, maintenance and repair or replacement of parts resulting from normal wear.
b) Costs connected to transport, disassembly or installation of the product.
c) Misuse, including use for other purposes than the intended, or faulty installation.
d) Damage caused by lightning, water, fire, natural catastrophes, war, insurrection, incorrect line voltage, insufficient
ventilation or other causes beyond the control of KiSS Technology.
6. This warranty applies to every legal owner of the product during the warranty period.