KVH Industries KVH TracVision - Manual (Page 22)

54-0239 TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.
DO...
• DO call KVH Technical Support at 1-401-847-3327 (press 3, 5,
then 1 to skip the recording) or e-mail at [email protected] if you
need assistance when installing or servicing the TracVision A5.
• DO obtain an RMA number from KVH Technical Support, and
write the number on the outside of the box, before returning any
antenna or receiver.
• DO install tie-wrap shipping restraints before packing an antenna
for shipment (see the TracVision A5 Antenna Reshipping
Instructions).
• DO pack the antenna in its original shipping box using the original
packaging materials.
• DO fill out a Receiver Return Form (see Technical Bulletin
04_T_LND_12V_1) and fax it to KVH at 1-401-845-8133 before
returning a receiver.
DO NOT...
• DO NOT take apart an antenna or receiver to attempt repairs.
• DO NOT return a receiver without first completing a Receiver
Return Form and faxing it to KVH (1-401-845-8133).
• DO NOT return any unit to KVH without an RMA number. Units
received without an RMA number will be returned to you at your
expense.
Do’s and Don’ts - Service
Effective April 2004
Subject to change without notice
Do’
s & Don’ts