KVH Industries KVH TracVision - Manual (Page 31)

TracVision A5 Troubleshooting Flowchart
Symptom: No picture but DIRECTV banner displayed
No picture
but DIRECTV
banner
displayed
At Signal Quality Menu, is
signal level above 50 for
transponders 19 & 22?
Is an error message
displayed on the
monitor?
Is it raining; is there
dew on the dome?
No Yes
No
Call DIRECTV to
reactivate
Problem
solved?
Call
KVH
Done
Yes
Yes No
Wait for rain to
subside or wipe off
dome
Problem
solved?
Done
Check for
blockage
Blockage
found?
Done
Did someone
paint the dome?
Problem
found
Yes
Yes No
Yes No
Yes No
No
Check antenna
cable (RG6) and
connections
Problem
found?
Yes No
To get to the Signal Quality Menu:
1. Press MENU
2. Highlight "System Setup" then press SELECT
3. Highlight "Signal"
Does message say
"Install Access Card"?
No Yes
Remove receiver
front bezel and
ensure access
card is inserted
properly
Does message say
"Call DIRECTV"?
No Yes
No Yes
Owner must
call KVH to
activate
KVH's Activation
Department:
1-866-551-8004
Problem
solved?
Done
Yes No
Call
KVH
Is there live video on
channel 100 or 201?
Owner must
call KVH to
activate
Cycle power
Yes No
KVH's Activation
Department:
1-866-551-8004
If no
picture
after 5
minutes,
call KVH
1
1
Reconnect or
replace cable
Problem
solved?
Done
Yes No
Clear blockage
Problem
solved?
Yes No
Call
KVH
2
2
Has the receiver provided
DIRECTV programming in
the past?