Kohler Thermostatic Electric Shower - Manual (Page 31)

3
Spare Parts
We maintain an extensive stock of spares, and aim to
provide support throughout the product’s expected life.
Spares can be purchased from approved stockists or
merchants (locations on request) or direct from Customer
Services.
Spares direct will normally be despatched within
two working days. Payment can be made by Visa or
Mastercard at the time of ordering. Should payment by
cheque be preferred a pro-forma invoice will be sent.
Note! In the interests of safety, spares requiring exposure
to mains voltages can only be sent to competent persons.
Service
Our Service Force is available to provide a quality service
at a reasonable cost. You will have the assurance of a
Mira trained engineer/agent, genuine Mira spares – and a
 month guarantee on the repair.
Payment should be made directly to the Service
Engineer/Agent, using Visa, Mastercard or a cheque
supported by a banker’s card.
To contact us
England, Scotland & Wales
Mira Showers Customer Services
Telephone: 0870 4 0888
8:30 am to 5:00 pm Working days (4:30 pm Friday)
8:30 am to :30 pm Saturday
E-mail: [email protected]
Fax: 01242 282595
By Post: Cromwell Road
Cheltenham
Gloucestershire
GL5 5EP
Northern Ireland
Wm H Leech & Son Ltd
Telephone: 08 9044 957 – Mon to Fri 9 am-5pm
Fax: 028 9044 9234 – 24 hours
Post: Maryland Industrial Estate
Ballygowan Road
Moneyreagh, Co Down
BT3 6BL
Republic of Ireland
Modern Plant Ltd
Telephone: 0 459344 – Mon to Fri 9am to 5pm
Fax: Dublin 01 4592329 – 24 hours
E-mail: [email protected]
Post: Otter House
Naas Road
Clondalkin
Dublin 
Guarantee of Quality
Mira Showers guarantee your product against any defect
in materials or workmanship for the period shown in the
Guarantee Registration Document included with your
shower.
Alternatively, to confirm the applicable guarantee period
please contact Customer Services.
To validate the guarantee, please return your completed
registration card.
Within the guarantee period we will resolve defects, free
of charge, by repairing or replacing parts or modules as
we may choose.
To be free of charge, service work must only be
undertaken by Mira Showers or our approved agents in
Northern Ireland and Republic of Ireland.
Service under this guarantee does not affect the expiry
date. The guarantee on any exchanged parts or product
ends when the normal product guarantee period expires.
Not covered by this guarantee:
Damage or defects arising from incorrect installation,
improper use or lack of maintenance, including build-up
of limescale.
Damage or defects if the product is taken apart, repaired
or modified by any person not authorised by Mira
Showers or our approved agents.
This guarantee is in addition to your statutory and other
legal rights.
Before using your shower
Please take the time to read and understand the
operating and safety instructions detailed in this manual.
What to do if something goes wrong
If when you first use your shower it doesn’t function
correctly, first contact your installer to check that
installation and commissioning are satisfactory and in
accordance with the instructions in this manual. We are
on-hand to offer you or your installer any advice you may
need.
Should this not resolve the difficulty, simply contact our
Customer Services who will give every assistance, and if
necessary arrange for our service engineer to visit.
If later the performance of your shower declines, consult
this manual to see whether simple home maintenance
is required. Please call our Customer Services to talk
the difficulty through, request service under guarantee
if applicable, or take advantage of our comprehensive
After-Sales service.
As part of our quality and training programme calls may
be recorded or monitored.
Our Customer Services Team is comprehensively trained
to provide every assistance you may need: help and
advice, spare parts or a service visit.
Customer Services