Appendix a, Troubleshooting – Linksys RVS4000 User Manual

Page 41

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Troubleshooting

4-Port Gigabit Security Router with VPN

Appendix A

Select the Service from the Application column.
Enter the IP Address of the server that you want the

Internet users to access. For example, if the web

server’s Ethernet adapter IP address is 192.168.1.100,

you would enter 100 in the field provided. Then check

the Enable checkbox for the entry. Consider the

examples below:

Appli-

cation

Start

and End

Proto-

col

IP Address

Enable

UT

7777 to
27900

Both

192.168.1.100

X

Halflife

27015 to
27015

Both

192.168.1.105

X

PC

Anywhere

5631 to
5631

UDP

192.168.1.102

X

VPN IPSEC

500 to
500

UDP

192.168.1.100

X

Configure as many entries as you like.

When you have completed the configuration, click Save

Settings.

I can’t get an Internet game, server, or application to work.

If you are having difficulties getting any Internet game,

server, or application to function properly, consider

exposing one PC to the Internet using DeMilitarized

Zone (DMZ) hosting. This option is available when an

application requires too many ports or when you are not

sure which port services to use. Make sure you disable all

the forwarding entries if you want to successfully use DMZ

hosting, since forwarding has priority over DMZ hosting.

(In other words, data that enters the Router will be checked

first by the forwarding settings. If the port number that

the data enters from does not have port forwarding, then

the Router will send the data to whichever PC or network

device you set for DMZ hosting.) Follow these steps to set

DMZ hosting:

Access the Router’s Web-based Utility by going to

http://9.8.. or the IP address of the Router. Go

to the Firewall -> Single Port Forwarding tab.
Disable the entries you have entered for forwarding.
Go to the Setup -> DMZ tab.
Enter the Ethernet adapter’s IP address of the computer

you want exposed to the Internet. This will bypass the

NAT security for that computer.
Select Enable to enable DMZ Hosting.

When you have completed the configuration, click Save

Settings.

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5.

I forgot my password, or the password prompt always

appears when saving settings to the Router.

Reset the Router to factory defaults by pressing the Reset

button for ten seconds and then releasing it. If you are still

getting prompted for a password when saving settings,

then perform the following steps:

Access the Router’s web interface by going to

http://192.168.1.1 or the IP address of the Router.

Enter the default password admin, and click the

Administration -> Management tab.
Enter the old password in the Old Password field.
Enter a different password in the New Password field,

and enter the new password in the Confirm New

Password field to confirm the password.
Click Save Settings.

I am a PPPoE user, and I need to remove the proxy

settings or the dial-up pop-up window.

If you have proxy settings, you need to disable these on

your computer. Because the Router is the gateway for the

Internet connection, the computer does not need any

proxy settings to gain access. Please follow these directions

to verify that you do not have any proxy settings and that

the browser you use is set to connect directly to the LAN.
For Microsoft Internet Explorer .0 or higher:

Click Start, Settings, and Control Panel. Double-click

Internet Options.
Click the Connections tab.
Click LAN settings and remove anything that is

checked.
Click OK to go back to the previous screen.
Click the option Never dial a connection. This will

remove any dial-up pop-ups for PPPoE users.

For Netscape 4. or higher:

Start Netscape Navigator, and click Edit, Preferences,

Advanced, and Proxies.
Make sure you have Direct connection to the Internet

selected on this screen.
Close all the windows to finish.

To start over, I need to set the Router to factory default.

Hold the Reset button for up to 30 seconds and then

release it. This will return the password, forwarding, and

other settings on the Router to the factory default settings.

In other words, the Router will revert to its original factory

configuration.

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