Technical support, Repair service, Epm-4 support website – Lynx EPM-4 User Manual
Page 13
Technical Support
EPM-4 Reference Manual
Introduction – 5
Technical Support
If you have problems that this manual can’t help you solve, first visit the EPM-4 Product Support
web page below. If you have further questions, contact VersaLogic for technical support at
(541) 485-8575. You can also reach our technical support engineers via e-mail at
.
R
EPAIR
S
ERVICE
If your product requires service, you must obtain a Returned Material Authorization (RMA)
number by calling (541) 485-8575.
Please provide the following information:
• Your name, the name of your company, and your phone number
• The name of a technician or engineer who we can contact if we have questions
• Quantity of items being returned
• The model and serial number (bar code) of each item.
• A description of the problem
• Steps you have taken to resolve or repeat the problem
• The return shipping address
Warranty Repair
All parts and labor charges are covered, including return shipping
charges for UPS Ground delivery to United States addresses.
Non-warranty Repair
All non-warranty repairs are subject to diagnosis and labor charges,
parts charges, and return shipping fees. We will need to know what
shipping method you prefer for return back to your facility, and we
will need to secure a purchase order number for invoicing the repair.
Note:
Please mark the RMA number clearly on the outside of the box before
returning. Failure to do so can delay the processing of your return.
EPM-4 Support Website