Lucent Technologies Ethereal - Manual (Page 25)

1.7.5. Reporting Problems
Note!
Before reporting any problems, please make sure you have installed the latest version
of Ethereal.
When reporting problems with Ethereal, it is helpful if you supply the following information:
1. The version number of Ethereal and the dependent libraries linked with it, eg GTK+, etc. You
can obtain this with the command ethereal -v.
2. Information about the platform you run Ethereal on.
3. A detailed description of your problem.
4. If you get an error/warning message, copy the text of that message (and also a few lines before
and after it, if there are some), so others may find the place where things go wrong. Please don't
give something like: "I get a warning while doing x" as this won't give a good idea where to
look at.
Don't send large files!
Do not send large files (>100KB) to the mailing lists, just place a note that further data
is available on request. Large files will only annoy a lot of people on the list who are
not interested in your specific problem. If required, you will be asked for further data
by the persons who really can help you.
Don't send confidential information!
If you send captured data to the mailing lists, be sure they don't contain any sensitive
or confidential information like passwords or such.
1.7.6. Reporting Crashes on UNIX/Linux platforms
When reporting crashes with Ethereal, it is helpful if you supply the traceback information (besides
the information mentioned in "Reporting Problems").
You can obtain this traceback information with the following commands:
$ gdb `whereis ethereal | cut -f2 -d: | cut -d' ' -f2` core >& bt.txt
backtrace
^D
$
Note
Type the characters in the first line verbatim! Those are back-tics there!
Note
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